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Phone: 732.917.0033                                                    

Email: Info@TKPetSitters.com

Scheduling & Visitation Times: Scheduling is on a first come, first service basis & we will do our best to accommodate your needs. TK Pet Sitters will make every effort to visit your pet as closely as possible to the time frame requested. However, if an unforeseen situation arises, the time may be adjusted. 

Same Day Cancellations (Daily Pet Care): We understand that you may decide to stay home from work for a variety of reasons. Please call or e-mail before 7:30 am for same-day cancellations.

Payment: TK Pet Sitters, LLC accepts Checks or Credit Card and ACH through Quickbooks

-Payment for Daily Pet Care is collected on a weekly basis on the first day of service for the week (normally Monday). 

-Payment for the "Home Alone Care" & all other in-home pet care is collected in full, prior to your departure.

-Please make all checks payable to TK Pet Sitters, LLC

-Return Check Charges: There is a $35.00 fee for any returned checks.

Confirmation E-mails (Home Alone Care): TK Pet Sitters will send a confirmation e-mail before your departure in order to verify that all information are still correct. Since e-mails are not 100% reliable, please acknowledge our e-mail or speak to us directly prior to leaving for vacation.

Early & Late Returns (Home Alone Care): We understand plans change and we are very flexible if notified. If you return home early, please call us immediately. If, however, you do not notify us of an early return and we make a trip and find you home, the regular per visit charge applies. If your return is delayed, please contact the us as soon as possible so we may plan for additional visits until you return safe & sound.

"Honey, I’m Home" Calls (Home Alone Care): Please remember to call when you have returned home safely! Otherwise, TK Pet Sitters will need to continue visiting to assure the safety and well-being of your pets. Additional trips will be added to your bill at the regular rate. Please call the us at ANY hour and leave a voice message that you have returned.

Keys: If you are not already doing so, consider allowing TK Pet Sitters retain copies of your house key.

If you decide NOT to keep your keys on file, there will be an additional fee for key pick-up & return: $10.

All keys will be checked at the consultation to ensure that they are working properly.

Medications: TK Pet Sitters will attempt to administer medications as directed but cannot be held responsible for complications that arise as a result. Excessively shy cats with medical problems can be a serious risk. If you have such an animal, this must be thoroughly discussed with TK Pet Sitters.

Vaccinations/Immunizations: For the safety of other customers, TK Pet Sitters requires that all pets have the necessary vaccinations and immunizations before service begins. We may ask to see immunizations records and/or expiration dates for rabies vaccinations. If a TK Pet Sitter is bitten or exposed to any disease or ailment received from the client’s pet(s) which has not been properly or currently vaccinated, the client will be responsible for all costs and damages that may be incurred.

Fleas: TK Pet Sitters will not provide service to any animal with fleas, as we cannot run the risk of carrying fleas into another client’s home.

Veterinarian Care: If emergency care becomes necessary, TK Pet Sitters will attempt to contact the owner(s) and/or emergency contact.  TK Pet Sitters will call the appropriate veterinarian for instructions. The owner(s) are responsible for the veterinarian fees, while the pet(s) are under the care of TK Pet Sitter. We will ask you to sign and authorize a Vet Release Form for these purposes.

Access to Your Home by Others: We all want our pets to have all the love and attention they deserve, but please advise if there will be other persons entering and leaving your home. TK Pet Sitters is not liable for the act(s) of third parties, whether known or unknown. This includes, but is not limited to: friends, neighbors, relatives, or other service persons who enter your residence for any purpose while TK Pet Sitters is caring for your pets. Our insurance will not be responsible and will become null & void when other people are in the home. Please inform us of anyone who may have access to your home while you are away. Please also notify the person(s) in your home of our visitations so they are not alarmed by our entrance.

Household Emergencies: TK Pet Sitters will attempt to contact you if there are any emergencies. If you can not be reached, your emergency contact(s) will be called.

Leashes: All dogs will be required to be on leash during outdoor walks.

Pet & House Clean-Up: TK Pet Sitters will properly dispose of pet waste and will do our best to clean up any accidents your pet may have. We are not responsible for carpet/flooring stains created by your pet(s). We do request that you provide plastic bags, towels, cleaning products, paper towels, trash bags and indicate where you would like the waste to be disposed.

Animal Behavior: Animal behavior can be unpredictable. TK Pet Sitters does not accept responsibility or liability for animal behavior, which results in self-inflicted injury, injury to other animal(s) in the same household, or damage to the client's property.  Further, if a TK Pet Sitter is harmed or injured by the client’s animals, the client accepts full responsibility for the cost of any necessary medical expenses and damages resulting from an injury to a TK Pet Sitter or to a third party.

Unforeseen Purchases: Any additional necessary costs such as food, litter, cleaning supplies, or other necessary items that contribute to the health and well being of your pet will be purchased by TK Pet Sitter. We will retain a receipt and the customer will be responsible for reimbursement of these items. A 20% fee will be applied.

Our Privacy Policy: All of your information will be kept private and confidential. TK Pet Sitters highly respects our clients’ entrusting us with the care of their home and their loving pets. 

 

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Member National Association of Professional Pet Sitters